Our Wholesale Policy
Our Photos on the Net

Our photos are taken with a standard digital camera under normal lighting. The photos are not enhanced to make the opal look better than it really is. To the contrary, a photo can only capture the opal from one angle and often does not depict the full beauty, as opal is a living, vibrant gem which flashes different colours and patterns when moved around.

Tax Exempt Prices

Our prices are shown in Australian dollars exclusive of Australian Tax (GST). No GST tax is payable for goods exported outside of Australia. For Australian customers the 10% GST will be added to the price.

Privacy Policy

Any information you provide to us at this site or via fax, phone or email etc. is not disclosed to any other party for any reason. We respect and protect your privacy.

International Deliveries

All items sent overseas are forwarded by International Air Post or EMS Speed Post and are insured for the full purchase price. Most goods are sent within 24 hours of ordering and you should allow 7 - 10 working days for postage to most countries and about 3 - 5 days for EMS Speed Post. As you pay for goods prior to delivery, the insurance is in your own interests.

Australian Deliveries

Goods delivered within Australia are by Express Post and are insured for the full purchase price.

Our Returns Policy

We understand that there is only so much you can appreciate from a product when viewing it on a computer screen. We therefore respect everyone's right to return goods which may not be as expected. You can therefore return goods within 30 days from the date of the accompanying invoice and receive a refund, excluding shipping and insurance costs. We only require that the product be returned in original condition together with the accompanying invoice and International Guarantee Certificate, and in the case of earrings, that they not be worn.

If you paid by credit card the refund will be made by crediting your card in Australian dollars as that is the currency used in the Australian banking system. If you paid by any other method we can process the refund by sending you a cheque, or by telegraphic transfer of funds to your bank etc. We are quite flexible and we'll do our best to help you in whichever method is convenient.

Our Complaints Policy

Should you have any complaint about our products or service, please contact us by e-mail, fax or phone.  The owners of this company monitor service and other management issues very closely and we will contact you within one business day and endeavour to resolve any problem you may have.

 

 

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